Health

The "overseas drug search" routine is two years deep, with a shelf life of six months left when the product is ready

2024-04-07   

With the rapid development of cross-border e-commerce, more and more consumers are beginning to try to purchase drugs and health products through overseas channels, commonly known as "overseas drug purchases". However, there are many hidden risks behind this. Some consumers have reported that the drugs and health products on overseas shopping are nearing expiration, and delivery is particularly slow, and may even encounter counterfeit drugs. The investigation by reporters found that there are also hidden dangers in the delivery and transportation of overseas drugs. Some "overseas drugs" forge cross-border logistics information, but in reality, they are counterfeit and inferior products. Doctors remind that the safety and effectiveness of some overseas drugs are questionable. Some people have been hospitalized for consuming such drugs, and consumers should avoid blindly pursuing overseas drugs. In addition, some consumers have expressed that overseas Taobao drugs often face difficulties in returns and rights protection. Lawyers have stated that even if compensation is ultimately obtained, it may not be able to compensate for the losses that consumers have already suffered. Journalist investigation: Regarding the shelf life, delivery time, and difficulty in ensuring the authenticity of drugs purchased from overseas, the reporter found that some merchants may intentionally conceal important information about their products to mislead consumers. Mr. Wang, who has purchased drugs on a cross-border e-commerce platform, said that all drugs have a shelf life. The shelf life of the drugs he purchased from overseas e-commerce should have been 2 years, but when he received them, he found that only half a year was left. Due to the long logistics cycle and high shipping costs of overseas shopping, he purchased enough for a year, but now he is facing a dilemma of "either double the dosage or expire before eating". Mr. Wang attempted to communicate with customer service, but the other party insisted that the medication had not expired yet, and whether or not he could finish it was the consumer's own problem. Similar to Mr. Wang, many consumers who have tried overseas shopping say that they are prone to encountering expired products, such as products with a shelf life of 2-3 years, which often only take six months to eight months to receive. Once consumers request an exchange, merchants usually refuse. Many consumers have expressed that even if they consult customer service about the shelf life issue before placing an order, they will only "play Tai Chi", stating that the final product is based on the actual shipment and can only guarantee that the drug is "a qualified product that is still within its shelf life.". Sun Yuhao, a member of the Youth Lawyers Working Committee of the Shanghai Lawyers Association and senior partner of Shanghai Haihua Yongtai Law Firm, stated that if overseas Taobao drugs and health products encounter delayed delivery, the guarantee of drug timeliness will be lower. In addition, overseas drug purchases often take longer than purchasing from pharmacies or online shopping on e-commerce platforms, and there are also quality risks in the delivery and transportation process. A consumer reported that the medicine they purchased from an overseas shopping store has not arrived even after placing an order for 30 days; A consumer purchased a certain health product from overseas and after mailing it for over a month, it showed that the package was lost, and customer service was unable to determine where the package had arrived; Some consumers have also expressed that after a long period of transportation, the outer packaging of the received drugs usually appears damaged. Dr. Xie Fang, the chief pharmacist of the Pharmacy Department at Shenzhen Children's Hospital, introduced that overseas drug purchases are not ordinary commodities and require specific storage conditions, such as suitable temperature and humidity. Some drugs even have strict requirements for light. At present, overseas drugs are mainly imported through logistics and mail, and ordinary logistics and express delivery often find it difficult to meet these storage conditions. Especially during high temperatures in summer, drugs are easily affected and may experience

Edit:GuoGuo Responsible editor:FangZhiYou

Source:gmw.cn

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