Since 2024, the Qingdao Municipal Commission for Discipline Inspection and Supervision has launched a special campaign to build a clean and honest work style, following up and supervising the entire process of accepting, processing, and responding to work orders for the "12345" government service hotline, deeply rectifying formalism and bureaucracy, and promoting the transformation of cadres' work style and service improvement. Establish a "12345" government service convenience hotline supervision stationed mechanism, becoming a starting point for analyzing and investigating problem clues from point to area. Relying on the big data comparison system, the disciplinary inspection and supervision authorities in Qingdao select problem work orders that have been repeatedly complained by the public, have been returned multiple times, and have been mutually shirked by departments for key comparison, and conduct in-depth analysis and judgment of possible issues related to responsibility implementation, disciplinary style, institutional mechanisms, and other aspects behind them. The serious violations of discipline and law by Zhang Shulin, the former party branch secretary of Nanguan Village in Liyuan Street, were discovered by the Pingdu Municipal Commission for Discipline Inspection and Supervision after a second screening of the initial screening work orders. The Discipline Inspection Commission and Supervisory Commission of the city, when dealing with the problem of Zhang Shulin's domineering style and ineffective performance reported by the masses through multiple channels, dug deep along the line and strictly investigated the serious violations of discipline and law such as embezzlement of village collective assets behind his style problems. At present, Zhang Shulin's suspected criminal issues have been transferred to the procuratorial organs for legal review and prosecution. We have established a process for handling clues related to the 'Clean and Honest Wind Line' issue, improved the work mechanism of leadership case handling, listing supervision, hierarchical jurisdiction, and joint investigation of 'departments, groups, and areas', and achieved the promotion of key issues and joint investigation of complex issues to ensure that problem clues are thoroughly investigated. ”The relevant person in charge of the Party and Government Conduct Supervision Office of the Qingdao Municipal Commission for Discipline Inspection and Supervision said. Previously, in response to strong public complaints about taxi refusal, detours, and "overcharging", as well as related units contacting and serving the public to evade responsibility and provide false answers, the Qingdao Municipal Commission for Discipline Inspection and Supervision upgraded and investigated prominent issues such as the lack of responsibility and inaction of the Municipal Transportation Comprehensive Administrative Law Enforcement Detachment and the Jiaozhou Shaohai Tourism Service Center. Nine party members and cadres were held accountable, and seven were given disciplinary and administrative sanctions, which were reported throughout the city to form a strong deterrent. Breaking the problem with small incisions, using real knives and guns to eliminate pain points, but also combining "reform" to tackle challenges, and implementing comprehensive measures to solve difficulties. It is reported that for the work style issues reported by the public through hotlines, the situation, field, nature, etc. will be differentiated and classified to promote rectification. For those that can be rectified immediately, timely supervision and reminders should be given to relevant units and departments to promote immediate rectification and implementation, "said a responsible comrade of the Qingdao Municipal Commission for Discipline Inspection and Supervision. For example, regarding the issue of complaints in the field of "housing safety", the Municipal Commission for Discipline Inspection and Supervision has issued supervision reminder letters to urge the Municipal Housing and Urban Rural Development Bureau to conduct a thorough "look back" on the hotline complaints in this system since 2024. Any unresolved issues that should have been resolved by the public have been recorded in the account and corrected as soon as they are known. A total of 12000 existing problems have been investigated, and all have been rectified. Only by deepening the treatment of both symptoms and root causes can we create a complete closed loop of discovering problems, promoting rectification, and establishing regulations. Not long ago, the Qingdao Municipal Commission for Discipline Inspection and Supervision conducted research on the key links of hotline operation, and promoted the issuance of the "Opinions on Further Improving the 12345 · Qingdao Complaints Immediate Handling Platform System to Fully Enhance the Quality and Efficiency of Private Affairs" and supporting systems by the Party Committee and Government Offices, to promote the improvement of hotline operation quality and efficiency. The reporter learned that the Discipline Inspection Commission and Supervisory Commission of the city adhere to the principle of in-depth treatment of individual cases and the same treatment of similar cases. In response to the common and prominent problems found in supervision and inspection and case investigation, they strengthen comprehensive analysis, carefully identify the underlying reasons, institutional obstacles, and mechanism blockages behind the problems, and promote process reengineering, institutional reform, and policy integration innovation. As of now, a total of 84 disciplinary inspection and supervision recommendations and supervisory suggestions have been issued, 182 optimization and improvement suggestions have been put forward, 113 institutional mechanisms have been improved, and the optimization and improvement from "individual case clearance" to "comprehensive governance" have gradually been achieved. Work style construction is a systematic project that requires efforts to be made in terms of consistency, strictness, practicality, depth, and meticulousness. ”The relevant person in charge of the Qingdao Municipal Commission for Discipline Inspection and Supervision stated that the next step will be to use a combination of "investigating complaints and clearing obstacles, investigating cases and cleaning up pollution, investigating responsibilities and clearing sources", and "investigating, reforming, and governing" to thoroughly rectify the "four undesirable practices" and effectively promote cadres to improve their work style and optimize services. (outlook new era)