On March 15th, the State Administration for Market Regulation released the "User Guide for Automobile Recalls", which provides one-stop answers to various questions about automobile recalls, enhances consumer rights protection, and ensures vehicle safety. If a vehicle experiences a malfunction or abnormality and is considered defective, how should it be reported? The guide suggests that consumers should take photos, record audio or video in a timely manner, and call the producer's customer service hotline for consultation. They should also go to the producer's 4S store, repair station and other places for maintenance as soon as possible. At the same time, it is suggested to log in the website of the recall center of the General Administration of Market Supervision or WeChat official account, and call the complaint telephone when necessary, to report the defect clues. Is there a fee for recall? no need! According to relevant regulations, automobile manufacturers must provide free recall and repair services to car owners, including replacement of defective parts, software upgrades, etc., without charging any fees. If consumers encounter recall fees, please pay attention to requesting evidence such as repair receipts, fee receipts, and invoices, promptly report to the producer, and report through the State Administration for Market Regulation. What should I do if I encounter quality issues other than defects? According to relevant regulations, the recall of defective automotive products by automobile manufacturers does not exempt them from other legal responsibilities. If there are quality problems other than defects, producers and sellers can be required to bear corresponding legal responsibilities such as repair, replacement, return, and compensation for losses in accordance with laws, regulations, and contract agreements such as the "Regulations on the Responsibility for Repair, Replacement, and Return of Household Automotive Products". If personal or property damage is caused by product defects, relevant laws clearly stipulate that consumers can request compensation from producers or sellers, and can protect their legitimate rights and interests through negotiation, mediation, arbitration, or litigation in accordance with the law. According to statistics from the State Administration for Market Regulation, China began implementing a recall system for defective automotive products in 2004, with a total of over 3000 recalls and more than 100 million vehicles recalled. It is reported that consumers submitting product defect information is crucial for automobile recall supervision and may become important information for triggering defect investigations. Urge enterprises to carry out recalls, which can protect the safety of more car users. (New Society)