China

Snowflakes Spread Warmth - A Side Note on the Service Guarantee of Harbin Asian Winter Games

2025-02-13   

At 6:30 in the morning, at minus 20 degrees Celsius, light snow drifted over Harbin. As soon as the reporter walked out of the media village for the Asian Winter Games, he saw shuttle bus driver Zhou Shan waiting at the entrance. The car door opened and a burst of hot air hit my face. Is the temperature suitable? If it gets cold or hot, let me know and we can adjust it anytime. "Taking advantage of the fact that the train had not yet departed, Zhou Shan mopped the floor again. The reporter asked half jokingly, isn't the floor so neat that it's covered in mud and water when you step on it? Then continue wiping. To ensure the image of Harbin as a representative of the Asian Winter Games, it is necessary to tidy up and 'stand up straight' Zhou Shan has been driving buses for ten years and usually serves local passengers. "I arrive at work at six o'clock every day, tidy up the inside and outside of the bus, and turn on the heating to ensure that passengers arrive at their destination comfortably and comfortably. When foreign athletes sit in my bus, they even use translation software to praise my good service. That feeling makes me proud. Sit down and let's set off." Farewell to Zhou Shan at Harbin West Station, the reporter boarded the "Yadong Special Line" D8001 train heading to Yabulixi Station. The "Yadong Special Line" is one of the six "point-to-point" high-speed trains specially added by Harbin Railway Bureau Group Co., Ltd. to ensure the safety of the Yadong Games. A high-speed train runs from Harbin to Yabuli with a minimum interval of 7 minutes between the competition areas, transporting an average of nearly 4800 passengers per day. In the aisle of the train, an athlete from Cambodia is leading the race traffic guide to ask the train conductor Zhang Yue a question. After hearing the question clearly, Zhang Yue took out a few cards from her pocket and immediately gave an accurate answer. What card has such a large amount of information? After the train arrived at the station, Zhang Yue had time to "reveal" for the reporter. This is a portable reminder card that we have made ourselves, which includes some expected issues, English abbreviations of various countries and regions, customs taboos, etc. "Zhang Yue handed the reminder cards to the reporter one by one," Each one has different key information, and the flight attendants can use the cards to provide accurate communication and services for passengers from different countries. "" The train is also equipped with a portable translator, which can achieve simultaneous interpretation in multiple languages, allowing us to more accurately understand the needs of passengers, "Zhang Yue said. As soon as I arrived at the Yabuli competition area, I heard that the hospital in the area had successfully completed a surgery: Alina, a alpine skier from Kyrgyzstan, was accidentally injured during the competition and suffered severe pain in her right knee joint, making her unable to move. This is a rupture of the anterior cruciate ligament in the right knee joint Pan Haile, Director of the Joint Surgery Department at the Second Affiliated Hospital of Harbin Medical University, and Han Jianfeng, Deputy Director of the Emergency Trauma Surgery Department, made accurate judgments on the injury and accurately located the location of the ligament rupture. They successfully performed the "arthroscopic anterior cruciate ligament reconstruction surgery" for Alina in just 45 minutes. Before the competition, we conducted multiple drills on the treatment process for athletes who were injured during the competition, in order to ensure that athletes can receive timely and effective treatment in case of accidents. Of course, what we hope for the most is that all athletes can finish the race safely Pan Haile said. The Yabuli competition area has 45 medical points, 302 ski doctors and other medical security personnel, and 1240 sets of medical equipment, silently guarding the lives and health of participating athletes. At 8 pm, the awards ceremony for the snow sports event in the Yabuli competition area ended, and the reporter met with two volunteers who had already arranged to interview. They finished their work in the early morning of the previous day and had to start a new busyness the next morning. Our position is NOC liaison assistant, and our liaison is with the Chinese national team When it comes to his job responsibilities, volunteer Yuan Jingyuan from Harbin Institute of Technology spoke with pride, "'NOC' is the English abbreviation for 'National Olympic Committee', which is the closest volunteer to various delegations and athletes Volunteer Gao Han, also from Harbin Institute of Technology, took over the conversation and said, "Our job is to help the delegation book shuttle buses and venues, as well as coordinate accommodation, catering, communication and other related work with the delegation. Sometimes when we are busy all morning, we don't even have time to drink." "When I first arrived at the Yabuli competition area, the low temperature here still gave me a hard time." Gao Han, who came from Anhui to Heilongjiang to attend university, was a little uncomfortable facing the temperature of minus 30 degrees Celsius in Yabuli. There are about 6000 volunteers engaged in various service guarantee work, Many of them gave up the opportunity to reunite with their families during the Spring Festival. Every time I see the five-star red flag rising, my whole body is filled with strength. "Yuan Jingyuan opened her phone album and showed the reporter her and her young volunteer colleagues'" Asian Winter Moments. "" This volunteer service has made me meet many new friends, and I have gained a lot of emotions from athletes and volunteer friends, which will become my precious wealth. "In the photos, the youthful smiles seem to have the power to melt ice and snow. (New Society)

Edit:Yao jue Responsible editor:Xie Tunan

Source:GMW.cn

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