[Character] Zhang Liwen, Public Civilization Guide [Story] "Happy Wednesday! Happy Wednesday! There are still two days left until the weekend!" "Young people work hard, don't wake up early tomorrow, sleep until you wake up naturally, happy weekends!" Walking on the platform of Beijing Subway Dongsi Station, you can often hear the warm greetings of Zhang Liwen, the public civilization guide. He has been doing volunteer service at the subway station for 11 years. As a guide, Zhang Liwen "takes on multiple roles": civilized guidance, humorous greetings, free weather reports, and even provides band aids and red dates when necessary... His dedication and wit have received praise from people. [Comment] Dressed in a "lemon yellow" uniform, with a "little bee" at his waist and a "little yellow hat" on his head, Zhang Liwen pointed in the direction with his hand and said humorous "jokes". He does simple and repetitive work with great color. Greetings constantly change with sunrise, sunset, and the changing seasons, and those who hear them will smile and warm their hearts. Some people say that he turned subway guidance into an "art". He said, 'What I'm saying is not jokes, it's all about life.' His careful observation of life and sincere service to the people make every sincere greeting touch people's hearts. A hint may seem insignificant, but it is these tiny accumulations that build the cornerstone of a city's civilization. Every weekday during rush hour, the trains on Line 6 have to pass through hundreds of times. Zhang Liwen tirelessly reminds passing passengers to get on and off in an orderly manner and pay attention to safety. Under careful guidance, despite the crowds during peak hours, the order on the platform remained orderly. Every smiling guidance and patient explanation is a sowing of civilized concepts, making the protection of public civilization internalized as a conscious and habitual habit of the public. How can ordinary work win likes and resonate? Perhaps it is precisely because of Zhang Liwen's enthusiasm in a public place like a subway station where people flow rapidly that he soothes those on the run and warms the busy road. This kind of ancient tradition is like adhesive, allowing the social community to better unite based on mutual trust and help; Such selfless dedication proves that "politeness but distance" is never the optimal solution for interpersonal communication, and proves that every kindness and enthusiasm released by ordinary individuals is enough to light up a beam of light in others' lives. Good public management and service cannot be achieved without skillful and warm communication, as well as the release of goodwill in details. For a city, improving its civilization level and humanistic care is an important aspect of optimizing the development environment and building the city's image. At the roadside, volunteers straighten and arrange non motorized vehicles, and dynamically manage them; In the community, cleaners work hand in hand with community residents to clean up debris in the hallway and eliminate safety hazards; On the streets, law enforcement officers guide merchants to regulate their operations through issuing proposals, door-to-door propaganda, and other means... Transmitting warmth in ordinary life can not only reflect the level of refined urban governance, but also highlight the high level of civilization of a city. Happiness is a contagious emotion that can silently ripple between people and hearts. A smile, a greeting, and a little help, even if they are small, are like a gentle stream that will eventually converge into a warm river and vast ocean for the whole society. We look forward to more outstanding workers like Zhang Liwen continuing to emerge, making extraordinary achievements in ordinary positions and contributing to the harmony and beauty of society. (New Society)