"I didn't make complaints about it in advance, so I sent my express to the express cabinet." "I bought several couriers before the Spring Festival." In recent years, many laws and regulations have been regulating express terminal distribution. The measures for the administration of the express market (Revised Draft) (Draft for comments), which has been publicly solicited recently, stipulates that enterprises engaged in express business shall not confirm the receipt of express mail without the consent of users, and shall not deliver express mail to intelligent express boxes, express service stations and other express end service facilities without authorization. In case of violation, the person directly responsible will face a fine of up to 3000 yuan, and the express delivery enterprise will face a fine of up to 30000 yuan. However, with more and more strict supervision, why don't some express delivery come to the door? You can't finish the delivery without putting the express cabinet According to the monitoring data of the State Post Office, China's express business volume exceeded 100 billion for the first time in 2021, ranking first in the world for eight consecutive years. The volume of express business is rising, but the quality of express service is uneven. Although consumers have complained for a long time, it has become the "customary operation" of some express delivery. "We don't want to put the express cabinet either. What we deduct is our own money." Xiao Zhang, a courier brother in Dongcheng District, Beijing, told reporters that the courier needs to pay for the storage of goods. Taking Fengchao as an example, the price of small cabinet is 0.2 yuan, medium cabinet is 0.4 yuan and large cabinet is 0.6 yuan. Xiao Zhang said that he usually sends 300 ~ 400 pieces per day, and the cost of saving pieces per month is thousands of yuan. Even if the storage fee is not low, many couriers are willing to pay their own money to store the express in the express cabinet. "During the day from Monday to Friday, many people are at work. There's no way to put the express cabinet." Xiao Zhang said that in the process of delivery, it often happens that the customer can't get through the phone and there is no one at home. If the delivery is not unified, so many express mails can't be delivered at all. Storing the express in the express cabinet or post station can improve the delivery efficiency and avoid the risk of losing the express directly in public areas such as the door of the home. Too low investment rate affects income Liao huaixue, a partner of Taihe Thai law firm, believes that some express companies take timeliness and single quantity as the main performance indicators of couriers. The income distribution of couriers is generally based on piece work, and more work will get more. In the case of more pieces and fewer people, in order to complete more pieces within the specified time limit, the courier had to sign for the express with the help of express cabinets and post stations. In addition, the reporter learned from a number of express companies that express companies basically require the delivery rate of couriers to reach 95% every day. If the delivery rate is too low, the income of couriers will be affected accordingly. According to the express brother, the income of each delivery fee is 1 yuan ~ 1.5 yuan. The income of each delivery is not high and the delivery volume is large. If each express is delivered to the door, it is unrealistic, especially during the "double 11" and other promotion periods. "At present, most of the orders of express enterprises come from e-commerce. With the continuous growth of e-commerce enterprises, the cost of labor, site, equipment and transportation for express enterprises is rising, and the profit space is narrowing day by day. If enterprises deliver all of them to households, it will not only lead to high costs, but also lead to excessive work intensity of express workers." Zhao Guojun, director of the postal development research center of Beijing University of Posts and telecommunications, said. Express has reached the turning point of high-quality development China's first administrative regulation specifically for the express industry, the Interim Regulations on express delivery, came into force on May 1, 2018, which regulates the issues such as "whether the courier can refuse to deliver to the door". Since then, there have been various laws and regulations regulating express terminal distribution. Liao huaixue believes that the introduction of the management measures for the express market (Revised Draft) (Draft for comments) means that the regulatory authorities will standardize the delivery behavior and delivery standards at the end of express delivery, promote express enterprises to improve service standards, optimize service modes, and improve the business training and assessment mechanism for Express personnel, "If the provisions of the draft can be finally implemented, it will further standardize the daily operation of the whole express market and the express industry, promote the transformation and upgrading of the industry, and promote the development of the express industry to high quality." In Zhao Guojun's view, the major express companies had fought a price war in order to seize the market, but the vicious competition had a negative impact on the upstream and downstream of the express industry chain. Enterprises also realized that the express business should gradually shift from low-cost disorderly competition to high-quality development, and speak with services and products. Zhao Guojun believes that the management department is constantly improving the top-level design logic and guarantee system, prospectively providing network, infrastructure and resource sharing for the development of the industry, and the business behavior of the main body of the express market will be standardized. Zhao Xiaomin, an expert in the express industry, said that next, the express industry may usher in a reshuffle. Mergers and acquisitions in the industry may accelerate, and enterprises that can not adapt to new needs in time will be eliminated. The inflection point of high-quality development of express industry has come. (Xinhua News Agency)