Standardize online car Hailing operation and protect the rights and interests of practitioners

2021-12-02

According to Xinhua News Agency on November 30, in view of the problems such as high pumping of some online car Hailing platforms, random price adjustment inducing drivers to work overtime and fatigue driving, the Ministry of transport and other eight departments recently jointly issued the opinions on strengthening the protection of the rights and interests of employees in new transportation formats. It is proposed that local relevant departments should urge online car Hailing platform enterprises to strengthen communication and consultation with local trade union organizations and industry associations where business services are located, reasonably set the upper limit of proportion and publish it publicly on mobile clients and media. With the popularity of the Internet, new business forms such as express delivery, takeout and online car Hailing have developed rapidly in recent years. While providing a large number of jobs, problems such as high mobility, poor stability and weak sense of professional belonging of practitioners in the industry have become increasingly prominent. More and more attention has been paid to the protection of rights and interests such as high work intensity of practitioners and difficult identification of labor employment relations. We must face up to the fact that some takeout, express and online car Hailing enterprises are often in a strong position, and some even have an absolute voice in the industry. These enterprises generally have problems such as high profit and workers being induced to work overtime in the process of employment, which have been reported by the media. Relevant practitioners usually have weak game ability, do not understand, and it is difficult to defend their legitimate rights and interests. Previously, a head online car Hailing platform sent more orders to drivers who were able to receive orders, but not to drivers who drove less in peak hours, causing heated public debate. Although this incentive measure of "those who can do more work" has a certain positive significance, it is debatable whether it is fair and reasonable and whether it will induce drivers to work overtime. Such phenomena as high pumping and random price adjustment will not only attack the enthusiasm of relevant practitioners, but also be detrimental to the healthy and orderly development of new business forms. At the same time, it may infringe on the vital interests of consumers. For example, high pumping may cause the service price to "rise", and finally let consumers pay the bill. If the driver's pay is directly proportional to the return, his labor enthusiasm and service quality may be greatly reduced, and ultimately affect the passenger's travel experience. Drivers who rush for orders and time may also bury hidden dangers for public transport safety. Arbitrary price adjustment and non publication of income distribution rules also infringe on consumers' right to know to a certain extent. It is gratifying that the above opinions have responded to many problems in reality. For example, it is proposed to improve the benefit distribution mechanism of the platform and employees. Local relevant departments should urge online car Hailing platform enterprises to announce pricing rules and income distribution rules to drivers, passengers and other interested parties. After each order is completed, the total amount paid by passengers and driver labor remuneration should be listed at the driver's end, It also shows the proportion of the total amount paid by passengers minus the driver's labor remuneration to the total amount paid by passengers (commonly known as "bonus"), so as to protect the driver's right to know and supervision, and so on. For example, support employees to participate in social insurance, ensure employees to get reasonable rest, and improve their working environment and working conditions. Protect the legitimate rights and interests of online car Hailing drivers so that they can "get on the road", which is also conducive to the protection of the rights and security of passengers and the healthy and orderly development of the online car Hailing industry. Such regulations are targeted and hit the pain point. In order to effectively protect the rights and interests of online car Hailing drivers, it is necessary to "use a knife" to online car Hailing enterprises and "prescribe" for problems and chaos. We expect relevant departments to strengthen supervision and urge online car Hailing enterprises to implement relevant requirements, so as to realize the win-win of online car Hailing drivers, platform enterprises and passengers. If well implemented, it should also have some enlightening significance for other platform enterprises and practitioners of new formats. (Xinhua News Agency)

Edit:Ming Wu    Responsible editor:Haoxuan Qi

Source:workercn.cn

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