Since the beginning of this year, with the implementation of "Class B and Class B control" for COVID-19 infection, the demand for people to go abroad (abroad) has increased significantly, and the number of windows to handle certificates has increased sharply. The Exit and Entry Management Detachment of Guangzhou Public Security Bureau quickly optimized window service measures to meet the needs of the public for obtaining certificates. At 7:30 pm, when we arrived at the certification hall, both the security guard at the entrance and the police officers who guided and processed the certificate were very enthusiastic and communicated well with us. We quickly processed the documents, making people feel like spring breeze. We sincerely praise such good cadres! They have established a good image of people's safety. "This is a message from Ms. Li, a citizen, on August 3 in the mailbox of the Guangzhou Public Security Bureau Director in the" Safety Department ". That night, Ms. Li, who was eager to apply for a certificate to travel, came to the Chinese Citizen Entry Exit Reception Hall located on Renmin North Road in Yuexiu District with a try and try mentality for consultation. Unexpectedly, even after nightfall, the hall was still brightly lit and the police at the window were applying for certificates for the masses. In response to the peak of certificate processing, the police at the entry and exit windows of Guangzhou Public Security not only provide delayed services, but also provide on-site solutions to the problem of "urgent difficulties and anxieties" for the public. For this reason, a citizen recently sent a banner to the entry and exit reception hall with the words "efficient and standardized handling of practical matters, warm and caring for the people", in order to thank the window police officer Guo Weihong for opening the "green channel" urgently, helping her complete her visa to Hong Kong on the same day and solving the urgent need. On July 27th, a foreign woman went to the entrance and exit reception hall of Jiefang South Road for help and expressed to the window police that due to the death of a relative, she hoped to return to China for mourning as soon as possible. Upon seeing the woman's emotional excitement and melancholic expression, police officer Zhong Xiaoming patiently comforted the situation and immediately initiated the "urgent handling" procedure, coordinating the visa window to quickly process the visa and helping her return to China for mourning. Mr. Zhang, a Malaysian Chinese applying for permanent residency, is particularly anxious due to factors such as his child's proximity to further education. After learning about his difficulties and needs, police officer Tian Wenhong helped him sort out the application materials, patiently communicated and explained, and ultimately helped him complete the materials and successfully apply for a permanent residence identity card in China. Police officers Qian Yiwen and Liu Jia learned from their work that Grandma Shen, who is already in her 90s, lost her Chinese identity due to historical reasons in her early years and has been hoping to restore her Chinese nationality. However, due to a lack of evidence, she has not been able to fulfill her wish. The police assisted Grandma Shen in organizing materials and searching for clues. After dozens of door-to-door evidence collection, the police finally discovered key evidence to prove Grandma Shen's identity and processed the business of restoring her Chinese nationality according to the procedure. (China Daily Guangdong Reporter Station, Li Wenfang | Chen Weihui, Zhang Mengyan)